Terms & Conditions

Last updated: 6 July 2026

These terms apply when you book a seat on any day trip or excursion run by Sarah's Bus Trips ("we", "us", "our"). By making a booking you agree to these terms on behalf of yourself and everyone in your party. Please read them carefully.

1. About us

Sarah's Bus Trips is a small independent business arranging coach day trips and excursions, with pick-up points in and around Stamford and Werrington (Peterborough). Our coaches are supplied and operated by Blands Buses, a fully licensed and insured coach operator. You can contact us on WhatsApp or by phone on 07395 501156.

2. Bookings & payment

• Seats are booked through our online ticketing partner, or directly with us by phone or WhatsApp.
• A booking is only confirmed once payment has been received and you have received a confirmation.
• Prices are shown per person and include the return coach travel described for that trip. Where a trip includes an event or attraction ticket (for example a theatre show), this will be stated at the time of booking.
• Seats are limited and popular dates sell out quickly. We cannot hold seats without payment.

3. Pick-up points & timings

• Your pick-up point and departure time will be confirmed when you book. Please arrive at least 10 minutes before the stated time.
• Coaches run to a schedule and cannot wait for passengers who are late. If you miss the coach, no refund is due.
• Return times are approximate and may be affected by traffic, weather, roadworks or other circumstances outside our control.

4. Cancellations by you

• Because seats are limited and trips are arranged in advance, we are generally unable to offer refunds for cancellations.
• If you can no longer travel, please let us know as early as possible. Where a trip has not yet been paid to our suppliers and we are able to re-sell your seat, we will do our best to offer a refund or transfer to another trip at our discretion.
• Any event or attraction tickets included in a trip are non-refundable once purchased.

5. Cancellations or changes by us

• Very occasionally we may need to cancel a trip — for example due to low numbers, a supplier cancellation, severe weather or circumstances beyond our control. If we cancel, you will be offered a full refund or a transfer to another trip.
• We may need to change pick-up points, timings or the coach used. We will always try to give you as much notice as possible.
• Our liability for a cancelled trip is limited to a refund of the amount you paid us. We are not responsible for other costs you may incur (such as travel to the pick-up point).

6. Behaviour on board

• We want every trip to be friendly and enjoyable for everyone. Please be considerate to fellow passengers, the driver and our staff.
• Smoking, vaping and the use of illegal substances are not permitted on the coach.
• You may bring alcohol for personal, sensible enjoyment where a trip allows it, but anyone who is intoxicated or behaving in a way that is unsafe, abusive or disruptive may be refused travel without a refund.
• You are responsible for any damage you cause to the coach.

7. Children, accessibility & special requirements

• Children are welcome on most trips but must be accompanied by a responsible adult at all times. Please check when booking, as some trips may not be suitable.
• Please tell us about any mobility needs, medical conditions or other requirements when you book so we can advise whether a trip is suitable and make reasonable arrangements where possible.

8. Your belongings

Please keep your personal belongings with you. Luggage and personal items are carried at your own risk, and we cannot accept responsibility for items that are lost, damaged or left behind on the coach or during a trip.

9. Event & attraction tickets

Where a trip includes tickets to a show, attraction or event, those tickets are subject to the terms of the venue or organiser. We are not responsible for changes, cancellations or the conduct of third-party venues, though we will always try to help if something goes wrong.

10. Insurance

Our coaches are fully insured for travel through the operator. We recommend you consider your own travel or personal insurance to cover cancellations, belongings and any activities not included in the trip.

11. Liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, or for anything that cannot be excluded by law. Otherwise, our total liability to you in connection with a trip is limited to the amount you paid us for that trip.

12. Changes to these terms

We may update these terms from time to time. The version in force is the one published on this page at the time of your booking.

13. Governing law

These terms are governed by the law of England and Wales, and any disputes will be subject to the courts of England and Wales.

14. Contact

If you have any questions about a booking or these terms, please contact us on WhatsApp or by phone on 07395 501156.

These terms are provided in good faith as a fair summary of how Sarah's Bus Trips operates. They do not affect your statutory rights as a consumer.