Privacy Policy

Last updated: 6 July 2026

This policy explains what personal information Sarah's Bus Trips ("we", "us", "our") collects when you book a trip or get in touch, how we use it, and the rights you have. We are the data controller for the information described here.

1. Who we are

Sarah's Bus Trips arranges coach day trips and excursions, with pick-up points in and around Stamford and Werrington (Peterborough). You can contact us on WhatsApp or by phone on 07395 501156.

2. Information we collect

• Booking details — your name, contact details (phone and/or email) and the trip(s) you book.
• Messages — the content of any messages you send us by WhatsApp, text, phone or email.
• Email sign-ups — your email address if you choose to subscribe to trip updates.
• Special requirements — any accessibility, mobility or dietary information you choose to share so we can help you enjoy a trip.
• Website usage — basic, anonymous technical information (such as pages visited) that our hosting provider records to keep the site secure and working.

We do not store your card or payment details. Payments are handled securely by our ticketing/payment provider.

3. How we use your information

• To take and manage your booking and provide the trip.
• To contact you about your booking, including any changes, cancellations or pick-up details.
• To answer your questions and provide customer service.
• To send you trip updates by email, if you have asked to receive them.
• To keep proper records and meet our legal obligations.

4. Our lawful bases

Under UK data protection law we rely on:

• Contract — to process and manage your booking.
• Consent — to send you marketing emails, which you can withdraw at any time.
• Legitimate interests — to run our business safely, respond to enquiries and keep records.
• Legal obligation — where we are required to keep certain records.

5. Who we share it with

We only share your information where it is necessary to run a trip, and we do not sell your data to anyone. We may share limited information with:

• Blands Buses — our coach operator, where needed to run your trip (for example passenger numbers and pick-up points).
• Our ticketing and payment provider — to take bookings and process payments securely.
• Our email/newsletter provider — if you subscribe to trip updates.
• Our website hosting provider (Google Firebase) — which hosts this website.
• Venues or attractions — only where a trip includes a booked event and the venue requires passenger details.

These providers act on our behalf and are required to keep your information secure. Some may process data outside the UK; where they do, appropriate safeguards are in place.

6. Marketing emails

If you sign up for trip updates, we will only email you about our trips and news. Every email includes an unsubscribe link, and you can ask us to stop at any time by contacting us. We will never pass your email address to other companies for their own marketing.

7. Cookies

This website uses only the minimal cookies and similar technologies needed for it to work and stay secure. We do not use advertising or tracking cookies. You can control cookies through your browser settings.

8. How long we keep your information

We keep booking information only for as long as we need it to run the trip, deal with any follow-up or complaints, and meet our legal and accounting obligations. Marketing sign-ups are kept until you unsubscribe. After that, information is securely deleted or anonymised.

9. Keeping your information safe

We take reasonable steps to protect your information and only keep what we need. Where information is held by our providers, it is protected by their own security measures.

10. Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information, where there is no legal reason to keep it;
• object to or restrict how we use your information;
• withdraw your consent to marketing at any time.

To exercise any of these rights, please contact us using the details below.

11. Children

Our trips are booked by adults. We do not knowingly collect information about children except the basic details needed when a child travels as part of a booking made by a responsible adult.

12. Changes to this policy

We may update this policy from time to time. The current version is always the one published on this page, with the "last updated" date shown above.

13. Contact & complaints

If you have any questions about this policy or how we handle your information, please contact us on WhatsApp or by phone on 07395 501156.

If you are unhappy with how we have handled your information, you have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk.

This policy is provided in good faith to explain how Sarah's Bus Trips handles your information in a fair and transparent way.